The Kentucky Career Center is a network of experts at locations across the state. If you need to find the closest office to your location, please use our Office locator tool.
Unemployment Insurance Information
1-502-564-2900 (General Information)
1-502-875-0442 (File a Claim)
1-877-369-5984 (Request a Payment)
New!!! Email your UI Question to: UI Questions
10 Tips for a Better UI Experience.pdf
Enhanced Unemployment Insurance Support brochure
502-564-3240 (Federal or military claims)
502-564-3240 (Claims that combine wages earned in Kentucky with wages earned out of state)
502-564-2384 (Kentucky claims for a person who lives in another state)
502-564-3243 (Employer chargeability)
502-564-2369 (Claims filed on behalf of an employee by an employer)
502-564-2387 (Overpayment of benefits, liens filed against a person because of overpayment or benefit claim audits)
502-564-0020 (Dispute resolution)
502-564-2387 (Report possible benefit fraud)
502-564-3925 (Potential or pending appeals)
Please take a moment to fill out a short survey to let us know how we are doing:
If you are an individual who used our services, thank you for completing our Individual Customer Survey. If you are an employer who used our services, thank you for completing our Employer Survey. It should take just a couple of minutes to respond to a few short questions, and this will help us to serve you better.
Report unemployment insurance fraud
If you know of anyone collecting unemployment insurance (UI) benefits while working, while unable to work or when he or she is not eligible to receive these benefits, please anonymously use the following report form, simply email email@example.com
or call 502-564-2387.
Work refusal form
Under Section 341.350 of the
Kentucky Unemployment Compensation Laws and Regulations, an individual shall be
ineligible for benefits if he or she failed, without good cause, either to apply
for available, suitable work or to accept suitable work when offered to him or her
by the employment office or an employing unit. If you know of someone who has
refused to accept suitable work, please click here to provide details about the
refusal. Work Refusal Reporting form should be sent by email to UIworkrefusal@ky.gov.
Work Refusal Reporting form