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Kentucky Career Center

Contact Us

Email your UI Question to: UI Questions​ ​​​

The Kentucky Career Center is a network of experts at locations across the state. If you need to find the closest office to your location, please use our Office locator tool.

Unemployment Insurance Information

1-502-564-2900 (General Information)

1-502-875-0442 (File a Claim)

1-877-369-5984 (Request a Payment) 

502-564-3240 (Federal or military claims)

502-564-3240 (Claims that combine wages earned in Kentucky with wages earned out of state)

502-564-2384 (Kentucky claims for a person who lives in another state)

502-564-3243 (Employer chargeability)

502-564-2369 (Claims filed on behalf of an employee by an employer)

502-564-2387 (Overpayment of benefits, liens filed against a person because of overpayment or benefit claim audits)

502-564-0020 (Dispute resolution)

502-564-2387 (Report possible benefit fraud)

502-564-3925 (Potential or pending appeals)​​

Report Unemployment Insurance Fraud

If you know of anyone collecting unemployment insurance (UI) benefits while working, while unable to work or when he or she is not eligible to receive these benefits, please anonymously use the ​following Report UI Fraud form​​, email​ or call 502-564-2387.​

Work Refusal Form

Under Section 341.350 of the Kentucky Unemployment Compensation Laws and Regulations, an individual shall be ineligible for benefits if he or she failed, without good cause, either to apply for available, suitable work or to accept suitable work when offered to him or her by the employment office or an employing unit. If you know of someone who has refused to accept suitable work, please click here to provide details about the refusal. Work Refusal Reporting form should be sent by email to​.
Work Refusal Reporting form​​

10 Tips for a Better UI Experience.pdf
Enhanced Unemployment Insurance Support brochure​​​​


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If you are an individual who used our services, thank you for completing our Individual Customer Survey. If you are an employer who used our services, thank you for completing our Employer Survey. It should take just a couple of minutes to respond to a few short questions, and this will help us to serve you better.​​​​