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Welcome

​​​​​​​​​​​​​​​​​​​​​​​​​Important KCC Messages​

06/08/2023UI claimants: U.S. Bank is planning website system maintenance during the month of June; key dates to note

​

Kentucky unemployment insurance claimants who rely on U.S. Bank ReliaCards for benefit payments should be advised that the company will perform scheduled website maintenance during the month of June. Cardholders may experience intermittent service availability or downtime on the company's website during the following hours (all times EDT):

  • Beginning at 9 p.m. Friday, June 9 until 12 a.m. June 12; Cardholders will not be able to access accounts between 1 a.m. and 5 a.m. on Saturday, June 10.

  • ​Beginning at 8 p.m. Friday, June 23 until to 4 a.m. Saturday, June 24. 


Kentucky unemployment insurance claimants who apply for benefits and file a new UI claim on or after July 1, 2023, will be eligible to receive up to four additional weeks of benefits.
Gov. Andy Beshear signed HB 146 into law on March 23, 2023, which increases from 12 to 16 the number of benefit weeks available for those filing a new claim on or after July 1, 2023.
Visit the 2023 UI Changes page for additional details.
Reminder: All claimants must continue to report up to five verifiable, unique work search activities each week to remain eligible for the program pursuant to HB 4 which took effect Jan. 1. See the FAQ page for more information about meeting work search requirements.​



​Need assistance with an unemployment insurance claim?
Beginning June 5, UI claimants can simply walk into any regional Kentucky Career Center (KCC) office and ask for help without an appointment. Claimants will receive assistance on a first-come, first-served basis between 9 a.m. and noon and from 1 p.m. until 3 p.m. local time Monday through Friday. 

Regional office ​​locations:

​Office
​Location
Ashland

​1844 Carter Ave, Ashland, KY 41101
​​Bowling Green
​803 Chestnut Street, Bowling Green, KY 42101
​Covington
1324 Madison Avenue, Covington, KY 41011
​Elizabethtown
​​​233 Ring Road, Elizabethtown, KY 42701
​Hazard
​412 Roy Campbell Drive, Hazard, KY 41701
Hopkinsville
​​110 Riverfront Drive, Hopkinsville, KY 42241
​Lexington
Spindletop Administration Building - 2624 Research Park Drive, Lexington, KY 40511
​​Louisville
​600 Cedar Street, Louisville, KY 40202
​Morehead
​1225 Old US Highway 60, Morehead, KY 40351
​Owensboro
​3108 Fairview Drive, Owensboro, KY 42303
​Paducah
​416 S 6th Street Paducah, KY 42003
​Prestonsburg
​686 N Lake Drive, Prestonsburg, KY 41653
​Somerset
​410 E Mt. Vernon Street, Somerset, KY 42502

​

If you are unable to travel to a regional office or if you prefer to consult with a UI professional by phone, please dial the OUI call center at (502) 564-2900 between 8 a.m. and 8 p.m. EDT Monday through Friday. You may also schedule a time to speak with a UI claims specialist using the online scheduling tool. Each regional KCC office will continue to host up to 10 phone appointments daily beginning at 9 a.m. local time Monday through Thursday.

Note: While the Kentucky Office of Unemployment Insurance will make every effort to answer your questions during your consultation, claims specialists may not be able to provide a resolution during a single visit or phone call. Some UI claims may require additional paperwork or more time to complete and process. 


Important: When visiting a regional office, bring two forms of acceptable identification documents. Click here to view the acceptable ID documents list.

Reminder: You don't need an appointment to get assistance with career services. You can receive job search or career assistance at any local career center office during normal business hours – walk-ins are always welcome. Each office will work with you on a first-come, first-served basis.

During your consultation, be sure to inquire about jobs in your area. With record low unemployment in the commonwealth, there may be a job available for you right now.

Career centers throughout the commonwealth provide a vast array of services to help you get back on the path to employment. Find job leads, job search assistance, adult education, vocational rehabilitation services and more in an office located near you. Click the Locations tab to find an office near you.

Sharpen your skills
Learn about training opportunities that can help you transition into ​a new, long-lasting, rewarding career that's in demand.

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Need to use computers to search for jobs?
We've got you covered.
Career centers also offer services for veterans to help you transition into a meaningful civilian career.
If you're a Kentuckian living with a disability, we'd like to help you become an essential part of the workforce in your community.​



​Kentucky Career Center offices will be closed on Monday, May 29, 2023, in observance of Memorial Day. ​

​Kentucky unemployment insurance claimants who rely on U.S. Bank ReliaCards for benefit payments should be advised that the company will perform scheduled website maintenance during the month of May (all times EDT):

  • ​8 p.m. Friday, May 5 to 4 a.m. Saturday, May 6.
  • 9 p.m. Friday May 12 to 12 a.m. Monday, May 15
  • 8 p.m. Friday, May 26 to 4 a.m. Saturday, May 27

 Cardholders may experience intermittent service availability on the company's website during those times.

 


​The Kentucky Office of Unemployment Insurance will take its computer system offline from 7 p.m. EDT on Thursday, April 20 through 10 a.m. EDT on Sunday, April 23 to perform a scheduled system update. Individuals with an existing claim, and those who need to file an application for benefits will not be able to access the system during that time.​

​The Kentucky Office of Unemployment Insurance Call Center will close at 12 pm EDT on Friday, April 7 in observance of Good Friday. Regular business hours will resume on Monday, April 10.
Some Kentucky Career Center offices may be closed on Good Friday or have limited hours of operation. Please contact your local career center office for holiday business hours.​


​Unemployment Insurance Claimants: 1099-G documents will soon be available in the claimant portal and mailed via the U.S. Postal Service by Jan. 31, 2023. Please watch this short video to learn more about your 1099-G form and how to access.​​

 

Effective Jan. 31, 2023, the Kentucky Career Center (KCC) will stop using Focus/Career and Focus/Talent and transition to LinkedIn to assist job seekers and help employers find qualified employees.  
For those with Focus/Career accounts, you will lose access to your resume once the transition occurs. If you want a copy of your resume in Focus/Career, please download or email your resume from your account to your personal email address before Jan. 30.
Employers should download any information they would like to keep for their records before this date.  
If you are interested in using LinkedIn and do not already have an account, please set up your profile at https://www.linkedin.com/​.

​

Attention claimants,
US Bank will conduct routine system maintenance that might affect batch processing. While we do not foresee interruption to the use of your Reliacard, please note the following system maintenance scheduled for January 2023:​

  • 1/6, beginning at 9 P.M. ET until 1 A.M. ET on 1/7
  • 1/18, beginning at 12 P.M. ET until 5 P.M. ET
  • 1/20, beginning at 9 P.M. ET until 12 A.M. ET on 1/23
  • 1/27, beginning at 9:15 P.M. ET until 5:15 A.M. ET on 1/28

Due to the upcoming ​state holidays in 2023​, the Kentucky Office of Unemployment Insurance will be closed on the following days. Banks may also be closed which could delay UI benefit deposits.​

  • ​Monday, Jan. 16 - Martin Luther King, Jr.'s Birthday
  • One-half day, Friday, April 7 - Good Friday
  • Monday, May 29 - Memorial Day
  • Tuesday, July 4 - Independence Day
  • Monday, Sept. 4 - Labor Day
  • Friday, Nov. 10 - Veterans Day
  • Thursday & Friday, Nov. 23, 24 - Thanksgiving
  • Monday & Tuesday, Dec. 25, 26 - Christmas
  • Friday & Monday, Dec. 29, Jan.​ 1 - New Year's
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