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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Important KCC Messages​

​All Kentucky Career Center offices will be closed on Monday, May 27, 2024, in observance of Memorial Day. Unemployment insurance claimants may experience a delay in payments due to banks being closed.​

Senate Bill 140, passed in the 2024 Legislative Session, codifies into Kentucky law the existing practice of waiving recovery of eligible overpayments by the Office of Unemployment Insurance. Additionally, SB 140 extends the timeframe for applicable claims that were filed between January 1, 2020 to September 6, 2021. The previous end date of eligible claims was December 31, 2020.

Federal guidance provided updated instructions for circumstances for which a state may waive recovery of overpayments under the CARES Act Unemployment Compensation (UC) programs. These programs include:

  • ​Federal Pandemic Unemployment Compensation (FPUC)
  • Pandemic Emergency Unemployment Compensation (PEUC)
  • Pandemic Unemployment Assistance (PUA)
  • Lost Wages Assistance (LWA),
  • Mixed Earners Unemployment Compensation (MEUC)

The federal guidance elaborated on the criteria for waiving recovery of overpayments at no fault of the claimant on a case-by-case basis. The federal guidance also expanded the scenarios for permissible use of “blanket waivers,” although recovery activities for fraudulent overpayments may not be waived. This guidance is derived from Unemployment Insurance Program Letter (UIPL) No. 20-21, Change 1. 

Please check back soon for Frequently Asked Questions (FAQs). ​

​Employers, did you know this program is available to you, the State Information Data Exchange System? Click the below link to learn more

After watching the video, click this link to register.

Kentucky's Self-Service 

​The UI computer system will be offline for system maintenance beginning at 6 p.m. EDT on Thursday, May 2, 2024. Availability will be restored by 7 a.m. EDT on Friday, May 3, 2024.


​Due to system upgrades, payments requested on 4-11-24 through 4-15-24 will be delayed. Please allow one to two additional business days to receive your payment.​

​Due to technical issues, the system will be down from 6:30 p.m. – 7:30 p.m. on Thursday, April 11, 2024. We apologize for any inconvenience that this may cause our customers.


The Kentucky Office of Unemployment Insurance has created a new, informative FAQ Guide to assist UI claimants. Find it here on the KCC website​.

​The Kentucky Office of Unemployment Insurance Call Center will be available between 9 a.m. and 12:45 p.m. EDT ​on Friday, March 29, 2024, in observance of Good Friday. Regular business hours will resume on Monday, April 1, 2024.

Some Kentucky Career Center offices may be closed on Good Friday or have limited hours of operation. Please contact your local career center office for holiday business hours. ​

​UI Strike Information: FAQ for the Claimant
I am currently unemployed or have a reduction in hours due to the circumstances of a Labor Strike. 

How do I file a claim?
To file online visit the Kentucky Office of Unemployment Insurance Website: https://kcc.ky.gov

To file by phone call(502)875-0442 (M-F 7:30 am to 5:30 pm EST)

What are my rights and responsibilities?
Reference: https://kcc.ky.gov/career/Documents/PAM400.pdf

Am I eligible for unemployment insurance benefits?
If you are unemployed through no fault of your own, you MAY be eligible for unemployment benefits. 

Reference: https://kcc.ky.gov/career/Documents/PAM400.pdf

Reference: KRS 341.350 statute.aspx (ky.gov)

What is a Strike/Lockout? 
A strike is a situation in which employees agree to an organized stoppage of work until the employer and the union reach an agreement about working conditions, wages and benefits.

A lockout is a  situation in which the employer prevents employees from entering the workplace until the employees/union accept a new proposal regarding working conditions.

A labor union is a group of employees who join together to advance common interest such as wages, benefits, schedules and other employment terms and conditions.  Members often pay dues to the union and elect officers to represent the group during contract negotiations.

*General knowledge terms

Reference: KRS 341.360 (1) statute.aspx (ky.gov)

Am I required to look for work?
To be eligible for Unemployment Insurance benefits, you must actively seek full-time work. Claimants must report at least five (5) work search activities each week. At least three (3) of these must be job applications or interviews. If you do not meet the work search requirements, you will lose benefits for the week(s) being claimed.

Only claimants with a Work Search Exception are exempt from seeking work. You are not required to conduct a job search if:

  • You are a member of a trade union that finds work for you.
  • You are a student in an approved training program (and have received a determination).
  • You have a definite recall date within 16 weeks of your initial claim filing date. Note that you will be required to provide documentation from your employer with your return-to-work date.  If you do not provide documentation, you will be subject to work search requirements.
  • You are on temporary leave of absence while still considered an employee.
  • Your employer filed a mass electronic claim (E-Claim) or Work Share Claim on your behalf.

Reference: https://kcc.ky.gov/career/Documents/PAM400.pdf

Reference: KRS 341.350 statute.aspx (ky.gov)

How do I request a payment?
It is recommended that you request benefits online instead of by phone.

You must report all earnings, wages and income to the Office of Unemployment Insurance.

Reference: Instructions on Requesting Benefits

For additional assistance:
Call (502) 564-2900
Or visit: https://kcc.ky.gov

​All Kentucky Career Center offices will be closed on Monday, Jan. 15, 2024, in observance of Martin Luther King Jr. Day. Unemployment insurance claimants may experience a delay in payments due to banks being closed.​

​Unemployment Insurance Claimants: 1099-G documents will soon be available in the claimant portal and mailed via the U.S. Posta​l Service by Jan. 31, 2024. Please watch this short video to learn more about your 1099-G form and how to a​​ccess.


Read the 1099-G Frequently Asked Questions​​ document for additional information.​


​KCC Resources