Program Policy and Quality Assurance

​​​The Program Policy and Quality Assurance Branch (PPQA) is positioned under the Executive Director. The branch provides support to the agency and oversees many federally required functions. The following are just some of the things that fall within the functions of the PPQA branch:

• Develops new and innovative programs; 
  
• Evaluates agency programs;
  
• Develops and maintains agency Internet websites;
• Maintains agency social media (Facebook);
  
• Data Analysis;
  
• Oversees Outreach for the agency 
  

Policy and Procedures Section

• Develops and maintains agency policy and procedures;
  
• Provides Staff Support for the Kentucky Assistive Technology Loan Corporation;
• Provides technical assistance to the Counselor Mentor Team;
• Provides technical assistance to staff on Self-Employment;
  
• Serves as Records Retention Officer;
  
• Houses the Safety Officer;
  
• Conducts Monitoring of field offices to ensure safety and compliance records retention and protection of protected information;
  
• Provides financial counseling, Empowerment, and Asset Development;
  
• Oversees the agency Personal Care Attendant program  
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​Quality Assurance Section

• Provides Internal Reviews of consumer casework;
• Conducts quality assurance case reviews;
• Assess and discusses case work performance related to policy and federal and state regulations;
• Recommends and provides trainings as needed​​

​Meet the​ PPQA Team​​