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Archived UI Alerts and Notices

Important UI Messages

September 23, 2021

U.S. Bank who provides Kentucky UI debit card services is currently experiencing an outage of their prepaid card portal impacting cardholder's ability to access their account information via their website, mobile app, and call centers. Cardholder ATM and purchase transactions (authorizations and disbursements) are still occurring; however, overnight client file processing has been delayed. They are working to resolve this issue as soon as possible.

June 9, 2021

Important Notice about Disaster Unemployment Assistance for 22 counties in Kentucky. - Read the notice for more information.​

June 7, 2021

Payment method updates are now available. Check and direct deposit payment methods are now available for claimants to update in their UI account.

May 21, 2021

To schedule an unemployment insurance in-person appointment the new appointments will become available at 9:00 AM Monday – Friday for the next available day.

May 20, 2021

IRS begins correcting tax returns for unemployment compensation income exclusion. - Read the full notice.

May 7, 2021

The Kentucky Office of Unemployment Insurance (OUI), in partnership with the Kentucky Office of the State Treasurer, is reinstating direct deposit as a payment option for UI claimants beginning June 7, 2021.

Beginning on that date, benefit payments from OUI can be deposited into your bank account. If you are interested in receiving your benefit payments on a prepaid debit card, more information about that payment option will be provided soon.

Important Notice about Disaster Unemployment Assistance for 9 counties in Kentucky. Read the notice for more information.

April 22, 2021

Work search requirements will be reinstated on May 9, 2021. Please refer to the Rights and Responsibilities booklet for details. Read frequently asked questions.

April 16, 2021

Current Pandemic Unemployment Assistance (PUA) Claimants:

If you have a current PUA claim on file after your benefit request week ending 4/10/2021 you will have a new PUA claim generated with a Benefit Year Ending (BYE) of 12/31/2022. You should see the new claim the day after your check request on the account summary. You do not need to file a new claim.

April 13, 2021

The UI Help Line 502-564-2900 will only be taking calls to assist claimants with resetting their PIN's so they can register in the updated UI system and access their UI account. Hours are 7:00 am through 8:00 pm. Eastern Time Zone.

April 8, 2021

Important Security Notice About Unemployment Insurance PIN’s - Click here to read this message.​

April 5, 2021

Due to a system issue, individuals on Pandemic Unemployment Assistance (PUA), were unable to submit their biweekly benefit request this past weekend. Impacted individuals were advised to file a new claim. A new claim does not need to be submitted. The issue has been resolved. Impacted individuals need to resubmit their request for benefit payments.

April 1, 2021

IRS to recalculate taxes on unemployment benefits; refunds to start in May. Click here for more information

March 24, 2021

As part of the American Rescue Plan Act of 2021 the Federal Pandemic Unemployment Compensation (FPUC) $300 weekly benefit payment has been extended. The UI system is currently being updated to reflect the new dates. Claimants who requested benefits for weeks 3/13 and 3/20 together will receive the additional $300 for week ending 3/13. You will see the 3/20 $300 FPUC payment in the next few days.

March 18, 2021

The Kentucky Office of Unemployment Insurance is proud to announce the launch of its new UI public interface on Friday, March 19.

We've created a new look for the UI portal login and home screen, and made some changes to keep your account more secure. You'll see some changes the next time you log in to your unemployment insurance account.

You will immediately notice:

Secure Login

A more secure login procedure. Like financial institutions and many online companies, Office of Unemployment Insurance now requires claimants to create a complex password to make it difficult for unauthorized users to access your account. Claimants will need to register and create a new password that complies with system password requirements.

Please note that when creating your password you should write it down and store it in a safe place.


To begin, click the "Log In" link at the top of the page. Please follow the "Don't have an account? Click here to register" link.

  1. After clicking the link, you will be greeted by a welcome screen. Follow the instructions on the screen to continue registration.
    • Note: In order to access your account, you will be asked to provide your current User ID and password. Your current User ID is your Social Security number, and your old password is a 4-digit PIN.
  2. Provide your Social Security number and click "Continue." If you forgot your PIN number, you can click the "I Forgot My Pin."
  3. On the next screen you will be asked to provide your email address and four-digit PIN. You will also need to provide a new, complex password and confirm it. Additional information about password requirements can be found in the information button.
  4. Select a security question and provide an answer. Click the "Register" button.
  5. On the next page, you will be asked to provide account and contact information and security information. Click "Register."
  6. You will be greeted with a screen informing you that your registration was successful. Click the "Go to Login button.

New look and feel

After logging in, you will notice an improved, modern look and feel. Commonly used options like Payment Request, File a New Claim, Document Upload, etc., each have their own icons and are easy to locate. We have made enhancements to solve browser compatibility issues to better accommodate​ all users, especially those using mobile devices.

The see some of the new updates, please see the video below.

March 9, 2021

Fraud alert message from the U.S. Department of Justice about UI fraud.

Click here to read this alert.

February 24, 2021

Update: The external unemployment system was back online at approximately 3:25 p.m. EST today with an additional step for those logging in.

While there has not been any security breach and no information from claimants has been compromised, the Office of Unemployment Insurance notified Labor Cabinet leadership at approximately 10:40 a.m. of a possible cyberattack on the external unemployment insurance claims system. The Kentucky Office of Homeland Security is working with the Labor Cabinet, OUI and Commonwealth Office of Technology to respond to the cyberattack, which used random login names to attempt to overwhelm the site but none of the login attempts have been successful. Unemployment office staff continued to assist claimants while access to the site was limited externally.

January 28, 2021

Mixed Earners Unemployment Compensation is now available for Kentuckians that are eligible.
Click here to view

January 27, 2021

If you received unemployment benefits, you will need to file taxes with the Internal Revenue Service (IRS). 1099-G documents for the year 2020 are in the process of being mailed out to over 600,000 claimants and the document has been added to your UI account.

The most common use of the 1099-G is to report unemployment compensation as well as any state or local income tax refunds you received that year. A 1099-G is a tax form from the IRS showing the amount of refund, credit, or interest issued to you in the calendar year filing from your individual income tax returns. Click here to view 1099G Frequently Asked Questions and find additional assistance.

January 18, 2021

Consolidated Appropriations Act Frequently Asked Questions.
Click here to view

January 15, 2021

Be Aware of Suspicious Emails!
The Kentucky Office of Unemployment Insurance is aware of fraudulent emails soliciting payments to work UI claims. Please be advised that at no time will a Kentucky Office of Unemployment Insurance staff member ask you to pay any amount of money to work your unemployment insurance claim.

January 12, 2021

Kentucky One Time Payment: Unemployment One-Time Relief Payment Program signed under Executive Order on January 12, 2021.

KY Unemployment One-Time Relief Payment Program

One time single payment of $400 to claimants:

  • ​Under any program administered by the OUI who would have otherwise qualified for the 2020 FEMA Lost Wages Assistance Program except that their weekly benefit amount was below $100;
  • Under any program administered by the OUI in November and December 2020 who had an approved claim but a weekly benefit amount of less than $176; and
  • No claimant has the right to appeal the determination of the OUI regarding eligibility for this payment

One time single payment of $1,000 to claimants:

  • ​Under any program administered by the OUI between March 4, 2020, and October 31, 2020, with verified identities but whose claims have not yet had a determination made and paid out
  • No claimant has the right to appeal the determination of the OUI regarding eligibility for this payment

December 30, 2020

Important Message for Bank of America Benefit Debit Card Holders. An email message has been sent to debit cardholder recipients. To read the message click here​.

December 28, 2020

On Dec. 27, 2020, a federal COVID-19 relief package that extends and provides additional federal unemployment benefits was signed into law. The Kentucky Office of Unemployment Insurance (OUI) is reviewing the new unemployment provisions and preparing to reprogram its system to process claims for the additional benefits.

As was the case with previous federal unemployment programs, the OUI must receive guidance from the U.S. Department of Labor before it can fully implement the changes and begin issuing payments. It is unlikely that all of the guidance will be issued before January 2021. More information will be provided on this website as it becomes available.

Extended Benefit Claimants

Extended Benefit (EB) Claimants - The US Department of Labor (US DOL) has advised Kentucky that the state will not be able to pay any extended benefits after Nov. 28. No new applications will be accepted after that date, and claimants who have yet to exhaust all benefits will not receive the balance of their funds. Find more information on the US DOL ruling. Affected UI claimants will receive an email notification from the Office of Unemployment Insurance.

Lost Wages Assistance (LWA) Program

The Lost Wages Assistance Program was established on August 8, 2020, through a Presidential Memorandum signed by Donald J. Trump. The LWA program is administered through FEMA and ended on 12/16/20 due to the funds being exhausted. The FEMA grant funding to each state was based on the state’s projected estimate of the amount of lost wages supplemental payments to be made per week, the estimate of eligible claimants, and a planning estimate for the state, inclusive of FEMA’s budgetary authority. It is important to note that these funds are not guaranteed.

View frequently asked questions pertaining to the FEMA LWA program.

If you have been denied LWA benefits AND FILED AN APPEAL, you must fill out the stipulation below and submit it to the Appeals Branch for consideration in your appeal. Please fill out each section completely, sign or e-sign the stipulation, and return the entire document to the Appeals Branch by either selecting the “Submit” button, emailing the completed document to, or mailing the completed document to the Office of Unemployment Insurance Attn: Appeals Branch 500 Mero Street 4-SC, Frankfort, Kentucky 40601.

LWA Stipulation of Facts.

Lost Wages Assistance (LWA) Program $400 Video​ - Watch Now​

Security Incident Information

Unemployment Insurance claimants who uploaded identity documents to the UI Portal from March 1, 2020 through April 23, 2020 at 11:30 a.m. may have been subject to having their identity documents exposed. If you were potentially affected by this security breach, you will receive a letter via email or U.S. mail.

​​DECEMBER 19, 2020: Attention: The United States Congress is working on legislation that may extend the unemployment benefits claim programs created under the Coronavirus Aid, Relief, and Economic Security Act (CARES Act). If the legislation is enacted, the Kentucky Office of Unemployment Insurance (OUI) will work to implement it as quickly as possible. However, OUI must wait for guidance from the U.S. Department of Labor before the provisions of the Act can be implemented.


Note: OUI cannot take any action before the effective date of any new legislation. The CARES Act expires on December 31, 2020, but the last date OUI can pay benefits under that act is December 26, 2020.​​
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