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This page is here to help you file for Unemployment Insurance (UI) benefits. Due to the Covid-19 pandemic, non-traditional unemployment clients are now eligible to file for benefits.

Please read all the information below before filing your claim. This will ensure a complete and correct application while avoiding a delay in benefits.

If after you submit your application, you receive a letter that states you are not covered for traditional UI your claim will be processed for the Pandemic Unemployment Assistance (PUA) program. You will receive another letter about your eligibility and your benefits with PUA.

You can find helpful videos to guide you through the process below.

Attention: Important UI Messages

March 2, 2021 - Team Kentucky Health at Home Eviction Relief Fund

Tenants who qualify for rent and utility assistance to cover past-due and future bills can visit to apply for the Healthy at Home Eviction Relief Fund which has an additional $264 million to keep Kentuckians safe throughout the pandemic.

February 24, 2021: Update: The external unemployment system was back online at approximately 3:25 p.m. EST today with an additional step for those logging in.

While there has not been any security breach and no information from claimants has been compromised, the Office of Unemployment Insurance notified Labor Cabinet leadership at approximately 10:40 a.m. of a possible cyberattack on the external unemployment insurance claims system. The Kentucky Office of Homeland Security is working with the Labor Cabinet, OUI and Commonwealth Office of Technology to respond to the cyberattack, which used random login names to attempt to overwhelm the site but none of the login attempts have been successful. Unemployment office staff continued to assist claimants while access to the site was limited externally.

February 11, 2021: If you received a paper check for benefits and believe you should not have received a check please send that check back to:

Office of Unemployment Insurance
Attention BPC
500 Mero Street 4th Floor
Frankfort KY 40601

Include your name, contact information (such as phone number and email address), and a message that you never filed for Unemployment Insurance.

January 28, 2021: Mixed Earners Unemployment Compensation is now available for Kentuckians that are eligible.
Click here to view

January 27, 2021: If you received unemployment benefits, you will need to file taxes with the Internal Revenue Service (IRS). 1099-G documents for the year 2020 are in the process of being mailed out to over 600,000 claimants and the document has been added to your UI account.
The most common use of the 1099-G is to report unemployment compensation as well as any state or local income tax refunds you received that year. A 1099-G is a tax form from the IRS showing the amount of refund, credit, or interest issued to you in the calendar year filing from your individual income tax returns. Click here to view 1099G Frequently Asked Questions and find additional assistance.

January 18, 2021: Consolidated Appropriations Act Frequently Asked Questions.
Click here to view

January 15, 2021: Be Aware of Suspicious Emails!
The Kentucky Office of Unemployment Insurance is aware of fraudulent emails soliciting payments to work UI claims. Please be advised that at no time will a Kentucky Office of Unemployment Insurance staff member ask you to pay any amount of money to work your unemployment insurance claim.

Due to the upcoming state holidays, the Office of Unemployment Insurance will be closed on the following days. Banks may also be closed which could delay UI benefit deposits.

  • Good Friday (1/2 day) - April 2, 2021
  • Memorial Day - May 31, 2021
  • Independence Day - July 5, 2021
  • Labor Day - September 6, 2021
  • Veterans Day - November 11, 2021
  • Thanksgiving - November 25-26, 2021
  • Christmas - December 23-24, 2021
  • New Year’s Day - December 30-31, 2021

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Unemployment Insurance Fraud

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Pandemic Unemployment Assistance Updates

An email message went out to PUA claimants today. Check your inbox!

The Unemployment Insurance Process. Day 1, You complete the initial application online at or by phone at: 502-875-0442 Monday - Friday 7:30am - 5:30pm ET. Day 2, The Office of Unemployment Insurance will determine if you have a valid claim. Day 3-12, You will receive a letter that states the amount of your payment. Day 13, Request your first benefit payment at Day 15, If there are no disqualifying factors, we will generate the payment by either direct deposit or a debit card within 2 to 5 days.

Check My Claim

To check your claim please follow these steps:

Protect yourself from fraudulent activity against your Unemployment insurance benefits and RESET your unemployment insurance PIN every 30 days!

File My Unemployment Insurance Claim

stop sign with hand

Please Be Advised

Refiling the same claim or requesting a payment before day 13 will delay the process and slow down your payments. Please do not resubmit previous claims or request payments without first checking your account summary.

File My Claim  

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