This page is here to help you file for Unemployment Insurance (UI) benefits. Due to the Covid-19 pandemic, non-traditional unemployment clients are now eligible to file for benefits.

Please read all the information below before filing your claim. This will ensure a complete and correct application while avoiding a delay in benefits.

If after you submit your application, you receive a letter that states you are not covered for traditional UI your claim will be processed for the Pandemic Unemployment Assistance (PUA) program. You will receive another letter about your eligibility and your benefits with PUA.

You can find helpful videos to guide you through the process below.

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Pandemic Unemployment Assistance Updates

An email message went out to PUA claimants today. Check your inbox!

Unemployment Insurance: How to request your next benefit payment (and not open a new claim). 1, go to 2, Scroll down the page and click on File My Claim button. 3, Scroll to the bottom and click on the I Agree button; a new window should pop open 4, In the new window, under User Login section, enter you Social Security Number and PIN. 5, Click the submit button. 6, Lokok for the round green button with a while dollar sign in it and the words Payment Request next to it, also in geeen. 7, Click on the Dollar Sign. From there, you should be able to go through the process of requesting your next benefit payment.

Important Documents Needed for UI Benefits Message

Check My Claim

To check your claim please follow these steps:

The Claims Process

Day 1

You complete the initial application online at

7:30 a.m. - 5:30 p.m., ET

Day 2

The Office of Unemployment Insurance will determine if you have a valid claim.

Day 3-12

You will receive a letter that states the amount of your payment.

Day 13

If there are no disqualifying factors, we will generate the payment by either direct deposit or a debit card within 2 to 5 days.

Day 28

If you continue to be unemployed you can request your second benefit payment online at or calling 877-369-5984.

Protect yourself from fraudulent activity against your Unemployment insurance benefits and RESET your unemployment insurance PIN every 30 days!

File My Unemployment Insurance Claim

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Please Be Advised

Refiling the same claim or requesting a payment before day 28 will delay the process and slow down your payments. Please do not resubmit previous claims or request payments without first checking your account summary.

File My Claim

If You Are Having Issues

Kentuckians can call for Kentucky Career Center services including Unemployment Insurance questions.

Please use the phone for the locations nearest you so that no location is overwhelmed by customers.

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Upcoming Career Fairs

  • Drive Thru Job Fair
    May 5, 2020
    10 A.M. - 2 P.M.
    516 Workshop Lane
    Lebanon, KY 40033
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