Attention: Important UI Messages
April 16, 2021: Current Pandemic Unemployment Assistance (PUA) Claimants:
If you have a current PUA claim on file after your benefit request week ending 4/10/2021 you will have a new PUA claim generated with a Benefit Year Ending (BYE) of 12/31/2022. You should see the new claim the day after your check request on the account summary. You do not need to file a new claim.
April 13, 2021: The UI Help Line 502-564-2900 will only be taking calls to assist claimants with resetting their PIN's so they can register in the updated UI system and access their UI account. Hours are 7:00 am through 8:00 pm. Eastern Time Zone.
March 2, 2021 - Team Kentucky Health at Home Eviction Relief Fund
Tenants who qualify for rent and utility assistance to cover past-due and future bills can visit https://teamkyhherf.ky.gov/ to apply for the Healthy at Home Eviction Relief Fund which has an additional $264 million to keep Kentuckians safe throughout the pandemic.
February 11, 2021: If you received a paper check for benefits and believe you should not have received a check please send that check back to:
Office of Unemployment Insurance
500 Mero Street 4th Floor
Frankfort KY 40601
Include your name, contact information (such as phone number and email address), and a message that you never filed for Unemployment Insurance.
January 15, 2021: Be Aware of Suspicious Emails!
The Kentucky Office of Unemployment Insurance is aware of fraudulent emails soliciting payments to work UI claims.
Please be advised that at no time will a Kentucky Office of Unemployment Insurance staff member ask you to pay any amount of money to work your unemployment insurance claim.
Due to the upcoming state holidays, the Office of Unemployment Insurance will be closed on the following days. Banks may also be closed which could delay UI benefit deposits.
- Good Friday (1/2 day) - April 2, 2021
- Memorial Day - May 31, 2021
- Independence Day - July 5, 2021
- Labor Day - September 6, 2021
- Veterans Day - November 11, 2021
- Thanksgiving - November 25-26, 2021
- Christmas - December 23-24, 2021
- New Year’s Day - December 30-31, 2021