Attention: Important UI Messages
July 23, 2021: The Kentucky Office of Unemployment Insurance call center (502-564-2900) will close at 5:00 pm due to system upgrades. The call center will be back open on Monday, July 26 at 8:00 am.
June 9, 2021: Important Notice about Disaster Unemployment Assistance for 22 counties in Kentucky.
Read the notice for more information.
June 7, 2021: Payment method updates are now available. Check and direct deposit payment methods are now available for claimants to update in their UI account.
May 21, 2020: To schedule an unemployment insurance in-person appointment the new appointments will become available at 9:00 AM Monday – Friday for the next available day.
May 20, 2020: IRS begins correcting tax returns for unemployment compensation income exclusion.
Read the full notice.
May 7, 2021: The Kentucky Office of Unemployment Insurance (OUI), in partnership with the Kentucky Office of the State Treasurer, is reinstating direct deposit as a payment option for UI claimants beginning June 7, 2021.
Beginning on that date, benefit payments from OUI can be deposited into your bank account. If you are interested in receiving your benefit payments on a prepaid debit card, more information about that payment option will be provided soon.
March 2, 2021 - Team Kentucky Health at Home Eviction Relief Fund
Tenants who qualify for rent and utility assistance to cover past-due and future bills can visit https://teamkyhherf.ky.gov/ to apply for the Healthy at Home Eviction Relief Fund which has an additional $264 million to keep Kentuckians safe throughout the pandemic.
February 11, 2021: If you received a paper check for benefits and believe you should not have received a check please send that check back to:
Office of Unemployment Insurance
500 Mero Street 4th Floor
Frankfort KY 40601
Include your name, contact information (such as phone number and email address), and a message that you never filed for Unemployment Insurance.
Due to the upcoming state holidays, the Office of Unemployment Insurance will be closed on the following days. Banks may also be closed which could delay UI benefit deposits.
- Independence Day - July 5, 2021
- Labor Day - September 6, 2021
- Veterans Day - November 11, 2021
- Thanksgiving - November 25-26, 2021
- Christmas - December 23-24, 2021
- New Year’s Day - December 30-31, 2021